Returns & Exchanges

Due to the perishable nature of our premium fruit, we strive for perfection in every delivery; if your order arrives damaged or unsatisfactory, please contact us within 24 hours of receipt for a replacement or refund.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged fruit and the original packaging immediately upon arrival to help us process your claim.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos of the affected items.

• 3.
  Internal Review

  Our quality assurance team will review your request within 1 business day to determine the best resolution for your specific case.

• 4.
  Resolution Delivery

  Once approved, we will either ship out a fresh replacement at no extra cost or issue a full refund to your original payment method.